Last updated: December 2025

This Privacy Policy explains how Lydia Credentino Creative (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, enquire about our services, purchase from us, or interact with us in any way.

We are committed to protecting your privacy and handling your personal data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.



Business name: Lydia Credentino Creative
Registered in: United Kingdom

Services provided:

• Graphic design services
• Branding services
• Website design and development
• Educational resources including digital courses
• Digital products such as website templates

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.


Who This Website Is For

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe we have unintentionally collected personal data from a child, please contact us so we can remove it.


Personal Information We Collect

We may collect and process the following types of personal information:

• Information You Provide Directly
• Name
• Email address
• Business name
• Social media handle
• Payment and billing details (processed securely by third parties)
• Information you submit through enquiry forms, contact forms, email sign-ups, or Instagram messaging
• Any information you provide when communicating with us

Payment Information

Payments are processed by Stripe. We do not store or process your full payment card details ourselves. We may receive confirmation details such as payment status or transaction references.


How We Use Your Information

We use your personal data only when legally permitted. This includes using your information to:

• Respond to enquiries and communications
• Provide graphic design, branding, and website services
• Deliver digital products, courses, or educational resources
• Process payments and issue invoices
• Send marketing emails where you have opted in
• Manage client projects and internal workflows
• Improve our website, services, and user experience
• Meet legal, accounting, and regulatory obligations

We do not sell or trade your personal data.


Legal Basis for Processing (UK GDPR)

We process personal data under one or more of the following lawful bases:

• Consent – when you opt in to receive emails or marketing
• Contract – when data is required to deliver services or products you’ve purchased
• Legal obligation – where required for tax, accounting, or regulatory purposes
• Legitimate interests – to operate and improve our business, provided your rights are not overridden

Cookies

Our website uses essential cookies only, which are set automatically by Showit, our website platform.

These cookies are necessary for the website to function properly and do not collect unnecessary personal data or track you for advertising purposes.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.


Third-Party Services

We share personal information only with trusted third-party service providers who help us operate our business. These providers only process your data on our instructions and are required to protect it.

Our current third-party providers include:

• Showit – Website platform
• Stripe – Payment processing
• Squarespace – Domain hosting
• ManyChat – Instagram messenger marketing
• Flodesk – Email marketing
• Instagram – Social media engagement
• TikTok – Social media engagement
• Pinterest – Advertising and marketing
• Notion – Project tracking and internal organisation

Data Storage & International Transfers

Some of our third-party providers may store or process data outside the UK. When this happens, we ensure appropriate safeguards are in place to protect your information in line with UK GDPR requirements.

By using our website or services, you acknowledge that your data may be transferred internationally under these safeguards.


How Long We Keep Your Information

We retain personal data only for as long as necessary to:

• Fulfil the purpose it was collected for
• Meet legal and accounting obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time, subject to legal requirements.


How We Protect Your Information

We take reasonable and appropriate technical and organisational measures to protect your personal data, including:

• Secure website hosting
• SSL encryption
• Trusted third-party platforms with security safeguards

While we do our best to protect your data, no online transmission is ever completely secure. Any information you provide is shared at your own risk.


Your Data Protection Rights (UK & EU)

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.


Marketing Communications

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.


Complaints

If you are unhappy with how your personal data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.


Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to update or delete your personal information, please contact us at:

Email: lydia@lydiacredentino.com